--- title: "Terrorist Incident at Work: A Guide for UK Businesses" description: Learn essential steps for UK businesses to prepare for a terrorist incident, including the Guide Shelter Report principles for effective emergency response. image: https://circleukgroup.co.uk/hubfs/Security%20Checkpoint%20Safety%20Essentials.png --- [Skip to the main content.](https://circleukgroup.co.uk/safe-circle/terrorist-incident-at-work-a-guide-for-uk-businesses#main-content) SECURITY, SAFETY AND COMPLIANCE IN ONE SOLUTION 24/7 Control Centre: [020 3239 9991](tel:+442032399991)[tel:+442032399991](tel:+442032399991) [![Circle UK Group Logo](https://circleukgroup.co.uk/hs-fs/hubfs/LOGO%20NEW%2026/CUKG.png?width=903&height=286&name=CUKG.png "Circle UK Group Logo")](https://circleukgroup.co.uk) [![Circle UK Group Logo](https://circleukgroup.co.uk/hs-fs/hubfs/LOGO%20NEW%2026/CUKG.png?width=903&height=286&name=CUKG.png "Circle UK Group Logo")](https://circleukgroup.co.uk) - [Industries We Protect](https://circleukgroup.co.uk/protecting-businesses-across-sectors) - [Integrated Solutions](https://circleukgroup.co.uk/complete-security-solutions) - [Meet The Team](https://circleukgroup.co.uk/meet-the-team) - [Insights](https://circleukgroup.co.uk/safe-circle) - [Case Studies](https://circleukgroup.co.uk/case-studies) - [News](https://circleukgroup.co.uk/safe-circle) - [Training & Courses](https://circleacademy.co.uk/) [Speak to Our Team](https://circleukgroup.co.uk/contact) Toggle Menu Toggle Menu [Speak to Our Team](https://circleukgroup.co.uk/contact) - [Industries We Protect](https://circleukgroup.co.uk/protecting-businesses-across-sectors) - [Integrated Solutions](https://circleukgroup.co.uk/complete-security-solutions) - [Meet The Team](https://circleukgroup.co.uk/meet-the-team) - [Insights](https://circleukgroup.co.uk/safe-circle) - [Case Studies](https://circleukgroup.co.uk/case-studies) - [News](https://circleukgroup.co.uk/safe-circle) - [Training & Courses](https://circleacademy.co.uk/) - [Solutions](https://circleukgroup.co.uk) - [Industries](https://circleukgroup.co.uk/protecting-businesses-across-sectors) - [Circle Alarm Systems](https://circleukgroup.co.uk/circle-alarm-systems) - [Compliance & Training](https://circleukgroup.co.uk/circle-academy) - [Stay informed - Sign Up](https://circleukgroup.co.uk/newsletter) - [Download the Overwatch app](https://circleukgroup.co.uk/circle-overwatch) [Facebook](https://www.facebook.com/circleukgroup) [Linkedin](https://www.linkedin.com/company/circleukgroup/) [YouTube](https://www.youtube.com/channel/UC8ckYEBLGRFEXxCfSvfOimA) 7 min read # Responding Effectively to Terrorist Incidents: A Guide for UK Businesses [![Picture of Karl Konicz](https://circleukgroup.co.uk/hubfs/Team%20Images(other)/Karl%20Konicz.png) Karl Konicz](https://circleukgroup.co.uk/safe-circle/author/karl-konicz) : November 9, 2026 [News](https://circleukgroup.co.uk/safe-circle/tag/news) [Risk Management](https://circleukgroup.co.uk/safe-circle/tag/risk-management) ![Responding Effectively to Terrorist Incidents: A Guide for UK Businesses](https://circleukgroup.co.uk/hubfs/Security%20Checkpoint%20Safety%20Essentials.png) Terrorist Incident at Work: A Guide for UK Businesses 13:43 Knowing how to respond to a serious security incident can make a critical difference to the safety of employees, visitors and contractors. Most organisations have established procedures for fire, medical emergencies and workplace accidents. But would your team know what to do if a terrorist incident occurred at or near your premises? In March 2026, the National Counter Terrorism Security Office (NaCTSO) introduced **Guide Shelter Report**, a set of practical response principles designed specifically for businesses and organisations. The guidance provides an important opportunity for UK employers to review their emergency arrangements, clarify responsibilities and help staff make informed decisions under pressure. The aim is not to create unnecessary concern. It is to ensure that people understand how to respond safely if a serious incident occurs. | ## *Quick Answers:* ### What Should UK Businesses Know? - **What should you do during a terrorist incident at work?** Prioritise your safety. - Follow Run Hide Tell guidance and call 999 when safe. - Staff may also use Guide Shelter Report principles to help protect others where it is safe to do so. | **What is Guide Shelter Report?** Official UK counter-terrorism guidance for organisations, built around three principles: guide people away from danger, help them find shelter and report the incident to the police. **What should employers do to prepare?** Review emergency procedures, clarify staff responsibilities, assess evacuation and shelter arrangements, and provide appropriate awareness training. **Does Martyn's Law apply to every UK business?** No. It applies to qualifying premises and events that meet specific legal criteria. However, all businesses can benefit from reviewing their security preparedness. | | --- | --- | ## What Is Guide Shelter Report? **Guide Shelter Report (GSR)** is official UK counter-terrorism guidance developed by NaCTSO and published through ProtectUK on 23 March 2026. It focuses on three principles: - **GUIDE:** Guide people away from danger. - **SHELTER:** Shelter people to keep them safe. - **REPORT:** Report the incident to the police by calling 999 when safe to do so. These are flexible response principles rather than a fixed sequence of instructions. The most appropriate action will depend on the nature and location of the threat, the environment and what can be done safely. Unlike advice intended solely for individuals, Guide Shelter Report recognises that employees, supervisors and security personnel may also need to help others during an emergency. The principles are designed to complement existing incident response arrangements, not replace them. ## 1. GUIDE: Help People Move Away From Danger During a serious incident, people may be unfamiliar with their surroundings or unsure which direction is safe. Employees who understand the layout of a building or site may be able to help guide others away from danger, provided they can do so without putting themselves at unnecessary risk. Depending on the circumstances, this could involve directing people towards a safe exit, moving them away from an exposed area or guiding them into a safer part of a building. For businesses, this raises several practical questions: - Do employees know the available exits and alternative routes? - Are access routes and emergency exits kept clear? - Can visitors and contractors receive clear instructions? - Are staff familiar with areas where people could move to safety? - Have arrangements been considered for people requiring additional assistance? An evacuation route that is appropriate during a fire may not be safe during a security incident. **The important principle is to move people away from danger, not automatically towards the nearest exit.** ## 2. SHELTER: Know When Staying Inside May Be Safer Evacuation is not always the safest response. If a threat is outside a building, moving people into an exposed external area could increase their risk. In some circumstances, moving people into a safer internal location or securing part of the premises may be more appropriate. Depending on the situation, sheltering could involve invacuation, lockdown or another suitable protective arrangement. Businesses should consider: - Which areas of the premises could provide appropriate shelter? - How would employees know when sheltering is necessary? - Can instructions reach people working across different parts of the site? - Who is responsible for coordinating the response? - What arrangements are available for visitors, drivers and contractors? A large distribution centre, for example, may have employees working in warehouse aisles, loading bays, offices and external yards. Each area could require different instructions depending on the location of the threat. Effective planning means considering these differences before an emergency occurs. ## 3. REPORT: Communicate Clearly With Emergency Services Accurate information can help emergency services understand and respond to an incident. Under Guide Shelter Report, staff should report a terrorist incident to the police by calling **999 once they are out of immediate danger and it is safe to do so**. Useful information may include: - The exact location of the incident. - What is happening and what has been observed. - The location or direction of the threat, if known. - Details of any casualties. - Relevant information about the premises, access points or people requiring assistance. Employees should report what they know, without making assumptions or delaying a call to gather unnecessary details. An organisation's internal reporting procedures should support emergency communication, not create delays in contacting the police. For businesses with security teams, reception personnel or control room operations, clear communication responsibilities are especially important. ## Guide Shelter Report vs Run Hide Tell: What's the Difference? Many people will already be familiar with **Run Hide Tell**, the UK guidance for members of the public during a firearms or weapons attack. Run Hide Tell focuses on personal safety: - **Run:** Escape if there is a safe route. - **Hide:** If escape is not safe, find suitable cover and concealment. - **Tell:** Contact the police on 999 when safe. Guide Shelter Report complements this advice by considering the additional responsibilities of organisations and their staff. For example, a member of the public may need to leave an area immediately, while an employee who can safely assist may be able to direct others towards a suitable route. A security officer may communicate information to emergency services, while another member of staff helps people find shelter. These actions depend on the situation, individual safety and the organisation's emergency arrangements. **Run Hide Tell remains essential personal safety advice. Guide Shelter Report provides a framework for organisational incident response.** **[![️  Check Crime Levels in Your Area](https://no-cache.hubspot.com/cta/default/20415666/94e3fc7b-1929-48d2-b15c-592450f652e9.png)](https://cta-redirect.hubspot.com/cta/redirect/20415666/94e3fc7b-1929-48d2-b15c-592450f652e9)** ## How Can UK Businesses Prepare Their Teams? Preparation does not necessarily require complicated new systems. In many cases, the starting point is reviewing existing arrangements and ensuring that people understand them. ### 1. Review your emergency response procedures Does your organisation have a documented response for a serious security incident? Consider whether current procedures address threats both inside and outside the premises, and whether evacuation, invacuation, lockdown and emergency communication have been considered. Fire evacuation procedures alone may not cover every security scenario. ### 2. Establish clear responsibilities Identify who maintains emergency procedures, who communicates with employees and visitors, and how decisions are coordinated. This might involve security personnel, site managers, operations teams, reception staff and senior management. Responsibilities should be clear, but procedures must also allow people to take immediate protective action when necessary. ### 3. Consider everyone on site Emergency planning should account for more than permanent employees. Construction sites and logistics facilities may have agency workers, visiting drivers, subcontractors and temporary personnel who are unfamiliar with local arrangements. Public-facing premises may also need to consider customers, visitors and people who need additional assistance. ### 4. Check communication arrangements How would an urgent instruction reach someone working in a remote area of the site? Consider available communication methods, their limitations and what happens if a normal communication channel becomes unavailable. Messages should be clear, accessible and appropriate to the circumstances. ### 5. Brief and train employees Staff awareness is an essential part of preparedness. Employees should understand relevant warning and reporting procedures, the available protective actions and how their individual responsibilities fit into the wider emergency plan. ### 6. Test your plans An emergency procedure is more useful when people understand how it works. A short tabletop exercise with managers and frontline personnel can help identify gaps in communication, responsibilities, emergency access and decision-making. Record any improvements and ensure that actions are assigned and reviewed. ### 7. Review arrangements when operations change A security plan should reflect the way a site actually operates. New entrances, additional shifts, building alterations, changes in occupancy or new contractors may affect existing procedures. Regular review helps ensure that emergency arrangements remain practical and proportionate. ![terrorist incident at work](https://circleukgroup.co.uk/hs-fs/hubfs/Security%20Checkpoint%20Safety%20Essentials.png?width=1672&height=941&name=Security%20Checkpoint%20Safety%20Essentials.png) ## What Does This Mean for Warehousing, Construction and Commercial Premises? There is no single emergency response plan suitable for every business. A warehouse with multiple loading bays presents different challenges from a construction compound, commercial office or public-facing reception area. For **warehousing and logistics operations**, preparedness may involve communication across large buildings, external yards, vehicle entrances and different shifts. For **construction sites**, changing site layouts, temporary access arrangements and multiple subcontractors can make clear communication and regular updates particularly important. For **commercial premises and public-facing buildings**, organisations may need to consider how staff would communicate instructions to visitors, manage access points and coordinate with emergency services. In every setting, protective security should reflect the specific environment, its vulnerabilities and the people who use it. Technology such as CCTV, access control, alarms and monitoring can support situational awareness and incident management. However, these systems work best when supported by clear responsibilities, effective communication and appropriate response procedures. ## How Does Guide Shelter Report Relate to Martyn's Law? Guide Shelter Report is practical counter-terrorism guidance for organisations and their employees. It is also relevant to the wider conversation about preparedness under the **Terrorism (Protection of Premises) Act 2025**, commonly known as Martyn's Law. Martyn's Law is intended to improve protective security and preparedness at qualifying premises and events across the UK. The legislation received Royal Assent on 3 April 2025. Its substantive requirements are expected to come into force in spring 2027, with the precise commencement date subject to confirmation. Importantly, **Martyn's Law does not apply automatically to every UK business**. Whether an organisation falls within scope depends on specific legal criteria, including the principal use of the premises and expected occupancy. However, improving emergency preparedness is sensible risk management even where the legislation does not apply. For more detail, read our related article: [Understanding Martyn's Law: Ensuring Preparedness at Your Premises](https://circleukgroup.co.uk/safe-circle/martyn-s-law-who-is-responsible-for-preparedness-at-your-premises). ## Five Questions Every Business Should Ask Before your next security or health and safety review, consider: 1. Would our employees know how to respond if a serious security incident occurred today? 2. Do we have practical arrangements for guiding people to safety or providing shelter? 3. Can we communicate clear instructions to everyone on site? 4. Are security, operations and management responsibilities understood? 5. Have we reviewed or tested our emergency response arrangements recently? If these questions are difficult to answer, it may be time to review your organisation's security preparedness. ## Preparedness Starts Before an Incident A serious security incident can develop rapidly, leaving little time to establish responsibilities or explain unfamiliar procedures. Good preparation helps organisations reduce uncertainty, support employees and make more informed decisions when circumstances change. The Guide Shelter Report principles provide a useful foundation, but their effectiveness depends on how well they are understood and incorporated into everyday operations. **Security preparedness is not about expecting the worst. It is about ensuring your people and procedures are ready to respond when it matters.** ## Review Your Security Preparedness With Circle UK Group At Circle UK Group, we help organisations identify security vulnerabilities and develop proportionate risk management arrangements that reflect their operational environment. From security risk assessments and physical protection to guarding, CCTV, monitoring and coordinated site support, our focus is on practical solutions that help businesses protect people, premises and operations. If you are reviewing your security arrangements, our team can help you identify areas that may benefit from further assessment. [![Discuss Your Security Requirements ➜](https://no-cache.hubspot.com/cta/default/20415666/8952e7e3-c4b6-4099-91d2-2835aeadabde.png)](https://cta-redirect.hubspot.com/cta/redirect/20415666/8952e7e3-c4b6-4099-91d2-2835aeadabde) ### Official Resources and Further Reading - [ProtectUK: Guide Shelter Report](https://www.protectuk.police.uk/gsr) - [ProtectUK: Run Hide Tell](https://www.protectuk.police.uk/advice-and-guidance/response/run-hide-tell) - [ProtectUK: Free ACT Awareness e-Learning](https://www.protectuk.police.uk/group/130) - [UK Government: Terrorism (Protection of Premises) Act 2025](https://www.gov.uk/government/collections/terrorism-protection-of-premises-act-2025) *This article provides general information and does not replace official emergency guidance, site-specific risk assessments or professional legal advice. During an immediate emergency, follow police instructions and call 999 when safe to do so.* *[![New call-to-action](https://no-cache.hubspot.com/cta/default/20415666/55bc8eee-83d2-46a1-817e-aa9253af9411.png)](https://cta-redirect.hubspot.com/cta/redirect/20415666/55bc8eee-83d2-46a1-817e-aa9253af9411)* - [Tweet](https://twitter.com/share)   ### Explore More [![Circle Alarm Systems](https://circleukgroup.co.uk/hs-fs/hubfs/Canva%20images/Post%20CUKG%20Big%20Linkedin-Nov-02-2026-02-04-37-2493-PM.png?width=1080&height=1350&name=Post%20CUKG%20Big%20Linkedin-Nov-02-2026-02-04-37-2493-PM.png)](https://circleukgroup.co.uk/circle-cctv-towers-20-off)   [![Understand the changes, assess your risks and prepare your organisation for the Employment Rights Act 2025.](https://no-cache.hubspot.com/cta/default/20415666/00ca0807-6575-4d48-91db-0b8eda3bb99f.png)](https://cta-redirect.hubspot.com/cta/redirect/20415666/00ca0807-6575-4d48-91db-0b8eda3bb99f) ---   ### Stay Ahead of Security, Compliance & Risk Join over **5,000 professionals** receiving practical insights, industry updates and expert guidance on security, compliance, health & safety and business continuity. ### Posts by Tag - [Security (61)](https://circleukgroup.co.uk/safe-circle/tag/security) - [News (35)](https://circleukgroup.co.uk/safe-circle/tag/news) - [Risk Management (29)](https://circleukgroup.co.uk/safe-circle/tag/risk-management) - [Risk Assessment (16)](https://circleukgroup.co.uk/safe-circle/tag/risk-assessment) - [Health & Safety (15)](https://circleukgroup.co.uk/safe-circle/tag/health-safety) - [Workplace Compliance (12)](https://circleukgroup.co.uk/safe-circle/tag/workplace-compliance) - [Circle Academy (11)](https://circleukgroup.co.uk/safe-circle/tag/circle-academy) - [HR Compliance (10)](https://circleukgroup.co.uk/safe-circle/tag/hr-compliance) - [CCTV (7)](https://circleukgroup.co.uk/safe-circle/tag/cctv) - [Security in Construction (7)](https://circleukgroup.co.uk/safe-circle/tag/security-in-construction) - [Warehouse Security (7)](https://circleukgroup.co.uk/safe-circle/tag/warehouse-security) - [Circle Alarms (5)](https://circleukgroup.co.uk/safe-circle/tag/circle-alarms) - [Waking Watch Service (5)](https://circleukgroup.co.uk/safe-circle/tag/waking-watch-service) - [Manned Guarding (3)](https://circleukgroup.co.uk/safe-circle/tag/manned-guarding) - [Circle Overwatch (2)](https://circleukgroup.co.uk/safe-circle/tag/circle-overwatch) - [Fire Safety (2)](https://circleukgroup.co.uk/safe-circle/tag/fire-safety) - [Demolition Site Security (1)](https://circleukgroup.co.uk/safe-circle/tag/demolition-site-security) - [Facility Management (1)](https://circleukgroup.co.uk/safe-circle/tag/facility-management) See All [![The Role of Security Officers During a Major Incident: What UK Businesses Should Know](https://circleukgroup.co.uk/hubfs/Security%20Guard%20Monitoring%20Glass%20Entrance.png)](https://circleukgroup.co.uk/safe-circle/role-of-security-officers-major-incident) 1 min read #### [The Role of Security Officers During a Major Incident: What UK Businesses Should Know](https://circleukgroup.co.uk/safe-circle/role-of-security-officers-major-incident) [![Picture of Circle Editor](https://circleukgroup.co.uk/hs-fs/hubfs/Circle%20Overwatch%20app-2.png?width=30&name=Circle%20Overwatch%20app-2.png) Circle Editor](https://circleukgroup.co.uk/safe-circle/author/circle-editor) : Nov 9, 2026, 3:58:07 PM When a serious incident occurs at a workplace, the first people expected to respond are not always the emergency services. 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